Questions, answered.

Go to Start a request, add each product you need with its quantity and details, fill in your contact and delivery information, review, and press “Place request”. We receive your request as a PDF by email, and you can also share it with us on WhatsApp.

Yes. The request page is built for long lists — add rows one by one, upload a photo of your handwritten list, or import our sample spreadsheet. If you upload a list, we read it and confirm every item with you before quoting.

The product name and quantity are enough to start. A link, brand, size or colour and any notes (for example, alternatives you'd accept) help us find exactly what you want, faster.

We usually respond within one working day with availability and a quote. Complex or hard-to-find requests may take longer; we'll keep you posted.

Yes — reply to our email or message us on WhatsApp with your order ID. Changes are easy before we purchase; after purchase, changes depend on the seller.

No. Placing a request is free and there's no online payment on the website. We review your list, confirm availability and send you a full quote — product bill, shipping estimate and our service fee — before anything is purchased.

Our service fee starts at ₹2,500 and varies based on the scope of your request, which is discussed and agreed upon during the initial consultation. The actual product bill and shipping costs are charged separately at cost.

Once you approve the quote, we share our payment details. 50% of the quotation is payable upfront as an advance, and the balance before your parcel is dispatched. Payment is by bank transfer — if you don't have an Indian bank account, please tell us upfront so we can confirm an alternative way to pay.

You can cancel free of charge before approving the quote. After we've started purchasing, see our Refund & Cancellation Policy.

We coordinate shipping to most countries through reputed courier partners. Delivery options, timelines and costs vary by destination and parcel weight — we'll share the best options for your location with your quote.

Sourcing usually takes a few days depending on the items. Once shipped, express couriers typically take 3–7 working days and economy options longer. Customs clearance can add time.

Import duties, taxes and customs charges in the destination country are the responsibility of the recipient unless agreed otherwise in your quote.

Yes. Some items are restricted by Indian export rules, courier policies or your country's customs regulations — such as flammable items, loose batteries, certain medicines, fresh food and valuables. See the full prohibited & restricted items list.

Yes. We coordinate purchases from multiple sellers and consolidate them into a single shipment where feasible, which usually saves on shipping.

Absolutely. Share what you'd like to send and the recipient's address. You don't have to step out, search or coordinate — we'll support you through the whole process.

Tell us what you have and where you are. Pickup within Chennai may be possible; for other locations we'll suggest the easiest way to get it to us.

Yes, just mention it in the notes for that product or in your request notes.