Last updated: 25 September 2026
1. Overview
Because we buy products from third-party sellers on your behalf, what can be refunded depends on how far your request has progressed. The table below summarises this; details follow.
| Stage | Can I cancel? | What is refunded |
|---|---|---|
| Request placed, quote not yet approved | Yes | Nothing is charged |
| Quote approved and paid, nothing purchased yet | Yes | Full amount, less bank/transfer charges |
| Some or all items purchased | Partly | Unpurchased items; purchased items only if the seller accepts a return |
| Shipment handed to the courier | No | See transit damage / loss below |
2. Cancelling before purchase
You can cancel at any time before approving your quote, free of charge. If you have approved and paid but we have not yet purchased anything, we will refund the full amount paid, less any bank or payment transfer charges.
3. Cancelling after purchase
Once we have bought an item, we can only recover its cost if the seller accepts a return or cancellation. Where a seller accepts a return, we will refund the amount the seller refunds to us, less any return delivery or restocking fees.
The service charge covers work already carried out on your request and is non-refundable once sourcing or purchasing has started. If we cancel a request because nothing on it can be sourced, we will refund the service charge in full.
4. Wrong, damaged or defective items
We check items when they reach us in India. If we find an item is wrong or damaged, we will arrange a return or replacement with the seller before shipping where possible.
If you receive an item that is wrong or damaged, contact us within 48 hours of delivery with photos of the item and packaging. We will help you pursue a remedy with the seller or courier. Refunds depend on the outcome of that claim.
5. Loss or damage in transit
Once a shipment is handed to the courier, it is covered by the courier's terms and any insurance you chose. We will help you file a claim and pass on any compensation the courier pays. We recommend shipment insurance for valuable items.
6. Customs and refused shipments
Import duties, taxes and customs charges are not refundable. If a shipment is refused, abandoned or returned because duties were not paid or the address was incorrect, the return shipping and any related costs are payable by you.
7. How refunds are paid
Approved refunds are paid to the original payment method, or another method we agree with you, within 7–10 working days of approval. Refunds are made in the currency you paid in where possible; exchange-rate differences and transfer charges are not refundable.
8. How to request a cancellation or refund
Email yourindiabuddy@gmail.com or WhatsApp us with your order ID (for example, YIB-260925-AB12) and the reason for your request.
Questions about this policy? Contact us at yourindiabuddy@gmail.com or WhatsApp +91 99625 50906.